Service Desk

MANAGED IT SERVICES IN VANCOUVER

Service Desk

This is our bread and butter. LinkPoint provides worry free IT support so you can focus on your business. Have a dedicated service desk that is ready to help you any minute, at a fraction of the cost of having your own IT department.

We have made it easy to help your business reach your goals.

LinkPoint onsite and remote Managed IT Services offer great level of IT support that benefits your company performance and improves your business bottom line. Our technicians continuously monitor and proactively manage your complete IT Infrastructure.

TRIAGE/DISPATCH

Serves as the initial contact point where support requests are received and assigned to the appropriate resources.

SUPPORT SPECIALISTS

The talented professionals who work on client issues and perform site visits.

SENIOR SYSTEMS ANALYSTS

Specialists who support the team on more advanced problems. This group includes Network Administrators, System Administrators and resources who specialize in particular system environments (eg. Windows Server Management, SQL, Network Configuration etc).

Our Ticketing Technology

We use industry leading Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) applications that let us manage and track history of all tech support incidents. Our service department has an initial response time of 15 minutes to any ticket that is received during our standard business hours. From there, we have a Triage team that assigns all tickets based upon priority. Our yearly average response time ranges between 6 and 8 minutes to ensure you get the service you pay for.

Staffing Levels and Expertise

We have a team of technicians (support specialists) that are available during our posted business hours. These include service technicians and help-desk technicians. Their expertise ranges from end user support to high level server and network administration. Some of the fields we have coverage in are:

  • Cabling and Cable Management
  • Networking
  • Server Administration
  • PC Assembly
  • OSX and Windows Operating Systems
  • Exchange and Email Management

Why Use LinkPoint as Your Managed Service Provider?

  • We will fully handle all of your current and future IT needs. We suggest our customer only the best practices for their current technology while planning ahead for the future.
  • We research, procure and recommend.We have established relationships with a wide variety of different technology suppliers to ensure the best prices for our clients.
  • You take care of your clients, while we take care of you. With our support you are able to focus on things that matter to your business whilst we are busy with managing your technology on a daily basis. Free up your resources to grow your business and never worry about IT again.
  • Never worry about losing your data. We have a variety of backup systems and disaster recovery strategies that will keep your business safe from data loss. If your business ever suffers from a human error or faulty equipment – your data is safe in our hands.
  • We help with your profits. Managed IT services is a long term investment that saves your business from lost revenue related to downtime and faulty systems. You never have to worry about training and hiring technical resources.

View Our Case Studies

 DO YOU HAVE ANY QUESTIONS?

If you’d like to discuss your project, don’t hesitate to give us a call or send an email